Last updated: May 11, 2026

1. What we collect

Account data: email, hashed password, country, the plan you bought.

Payment data: handled by our payment processor. We never see your full card number.

Operational data: IP address at sign-in (for fraud prevention), device type, and basic stream metrics aggregated to keep the network healthy.

We do NOT collect: your viewing history, browsing habits outside the player, or any personally identifiable information beyond the above.

2. How we use it

Account data is used to identify you, activate your subscription, and contact you about service-affecting issues.

Operational data is used to detect fraud, optimize edge node placement, and improve playback reliability.

We do not sell, share, or rent your data to third parties.

3. Cookies

We use strictly-necessary cookies to keep you signed in and remember your preferences. We do not use third-party tracking, advertising, or behavioral cookies.

4. Data retention

Account data is retained while your account is active and for 90 days after deletion (to handle refund or fraud disputes), then permanently deleted.

Operational logs are retained for 30 days.

5. Your rights

You can export, correct, or delete your account data at any time from the dashboard.

Contact us to file a GDPR or CCPA request — we respond within 7 days.

6. Contact

Privacy questions: use the contact page.